- Experience
- Any
- Salary
- INR 14,000 – INR 17,000 / month
- Openings
- 1
- Posted
- 22 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
The Telecalling Executive will play a key role in maintaining effective communication with customers regarding their service needs. This includes following up on service appointments, gathering feedback, and handling complaints with professionalism.
Key Responsibilities
- Initiate calls to customers reminding them about upcoming services, appointment schedules, vehicle status, and delivery updates.
- Gather and document customer feedback post-service; ensure any concerns are clearly reported to the appropriate teams.
- Organize and manage customer service appointments, ensuring follow-ups are timely and efficient.
- Resolve customer queries and complaints by working closely with Service Advisors or Managers.
- Maintain comprehensive customer database records, including service history and follow-up details, with regular CRM updates.
- Engage in customer retention activities by encouraging periodic servicing and enhancing overall satisfaction.
Compensation
Monthly salary range: ₹14,000 to ₹17,000.
Skills
How they work
Relationship Building
required
Communication