Telecalling Executive

About the Role

The Telecalling Executive will proactively reach out to both new and existing centers to inform them about the range of services offered by the company. This role involves effectively handling conversations using predetermined scripts while confidently addressing any objections or inquiries to facilitate smooth communication.

Key Responsibilities

• Initiate calls to prospective and current centers to promote company services.
• Uphold script guidelines and skillfully manage objections and questions to guide discussions.
• Accurately document customer interactions and feedback, maintaining detailed records in Google Sheets and related documentation.
• Ensure consistent achievement or surpassing of personal and team targets including call volume, quality, and revenue milestones.
• Conduct online research to build and enhance the customer database effectively.
• Offer administrative and managerial assistance to front office personnel.
• Maintain seamless coordination between working staff and management to ensure operational efficiency.