Telecalling Executive

About the Company

Mallikarjuna and Company, based in Hyderabad, is a reputed manufacturer specializing in beverage processing and packaging machinery. The company offers turnkey solutions for the beverage sector including Soda Plants, Juice Processing Plants, Mineral Water Bottling Plants, Carbonated Soft Drink Plants, Breweries, Packaging Machinery, Special Purpose Machines tailored to client needs, and customized industrial automation solutions. With decades of experience, they focus on delivering innovative, dependable, and high-quality machinery for beverage manufacturers across India and abroad.

Role and Responsibilities

• Professionally manage incoming and outgoing customer calls.
• Follow up on potential leads sourced via the website, Google, social media, advertisements, WhatsApp, and other platforms.
• Grasp customer needs concerning beverage and industrial machinery products.
• Provide basic product and service information about the company’s offerings.
• Initiate and qualify sales leads through telephone outreach.
• Consistently follow up with prospective customers.
• Collaborate with the sales team by forwarding qualified leads for deeper engagement.
• Maintain accurate records of customer inquiries and follow-ups.
• Regularly update lead statuses and customer data within CRM software, Excel, or company databases.
• Distribute product catalogs, brochures, quotations, and other relevant materials via WhatsApp or email.
• Follow up with customers regarding quotations and any outstanding requirements.
• Arrange meetings or calls between customers and the sales team as needed.
• Handle customer questions with professionalism, directing technical inquiries to the relevant departments.
• Maintain strong relationships with both current and potential clients.
• Meet daily, weekly, and monthly targets related to calls and follow-ups.

Preferred Candidate Profile

• Preference for female candidates.
• Fresh graduates are encouraged to apply.
• Candidates with 1 to 4 years’ experience in telecalling, telesales, customer support, inside sales, lead generation, or related positions are favored.
• Experience in B2B sales, industrial machinery, manufacturing, engineering, beverage machinery, or packaging machinery is an advantage.
• Confident and comfortable with customer communication over phone.
• Exhibit a professional and courteous demeanor.
• Willingness to work onsite at the Hyderabad office.
• Motivated to learn about technical products and machinery.

Perks and Benefits

• Competitive salary customized based on experience and skills.
• Incentives tied to performance.
• Additional rewards for achieving lead generation and sales targets.
• Training on company products and machinery.
• CRM and sales processes training provided.
• Supportive and professional work atmosphere.
• Career progression opportunities in Sales and Business Development.
• Valuable exposure to B2B industrial sales and machinery sector.
• Experience working with a well-established industrial machinery manufacturer.
• Paid leave and other benefits according to company policy.