Telecalling Executive

About 3i Education

3i Education, founded in 2016, is an innovative EdTech platform delivering after-school Math and Science programs for students from Grades 1 to 10. The platform focuses on fostering curiosity, removing fear, and strengthening foundational concepts through an effective combination of technology, teaching, multimedia content, hands-on activities, and S.T.E.M.-based learning.

Key Responsibilities

• Source new business opportunities by generating leads via outbound calls, messaging, and email.
• Engage with potential clients to explain the program benefits and encourage trial or webinar attendance.
• Manage and follow up on client interactions before and after sales.
• Develop long-term trust-based relationships with clients.
• Maintain and update a prospective client database using Salesforce or Excel.
• Meet daily, weekly, and monthly sales targets consistently.
• Record detailed notes on client communications and progress.

Daily & Weekly Goals

• Make at least 150 outbound sales calls daily.
• Respond promptly to client inquiries through calls and emails.
• Keep CRM data current on leads and sales opportunities.
• Achieve daily outreach and follow-up milestones.
• Generate no fewer than 30 interested prospects weekly.
• Provide weekly progress updates to the sales manager.

Candidate Requirements

• 0 to 3 years experience in telecalling or similar sales roles within a BPO or sales setting.
• Graduation completed in any discipline.
• Excellent verbal and written communication skills in English and fluency in Hindi.
• Proficiency with MS Office and Google Workspace, including Word, Excel, and PowerPoint.
• Strong organizational abilities and meticulous record-keeping.
• Self-driven, innovative, and ambitious with eagerness to learn.
• Polite, professional demeanor when handling inbound and outbound calls.
• Capability to handle objections and propose effective solutions.

Personality Attributes

• Confident, adaptable, and highly motivated.
• Goal-focused with excellent time management skills.
• Displays empathy, integrity, and problem-solving aptitude.
• Energetic and excellent interpersonal skills.