Telecalling Executive

Job Overview

As a Telecalling Executive, you will proactively reach out to potential clients including MSMEs, industries, factories, and institutions through outbound calls to promote the company's various certification and audit services such as ISO Certification, ZED Certification, Government Schemes, and Food Safety services.

Key Responsibilities

• Place outbound calls to prospective customers to introduce and explain certification and audit offerings.
• Utilize multiple communication channels including telephone, WhatsApp, and follow-ups to develop new business leads.
• Assess customer needs to recommend appropriate certification or services.
• Keep detailed records of calls, leads, follow-ups, customer responses, and appointments.
• Consistently follow up with interested clients until inquiries convert into confirmed business opportunities.
• Collaborate with Sales, Audit, and Certification departments to meet specific client requirements.
• Meet daily, weekly, and monthly goals for calls and lead generation.
• Maintain professional communication fostering strong customer relationships.
• Provide prompt updates on calling and follow-up progress to the reporting manager.
• Address customer questions by offering accurate basic information on company services.
• Convert qualified leads into inquiries, appointments, and business deals.

Candidate Requirements

• Strong communication skills in Tamil and English.
• Pleasant and assured telephone demeanor.
• Basic computer literacy including MS Office, Excel, and WhatsApp usage.
• Effective follow-up and persuasive abilities.
• Competence in managing and overcoming customer objections.
• Focused approach with clear target orientation.
• Prior experience in telecalling or sales is advantageous.