Telecaller

Job Overview

We are seeking a Telecaller who possesses outstanding communication and active listening abilities to join our team. The candidate should demonstrate a pleasant, persuasive manner and excel in negotiation. The role involves managing customer inquiries calmly even in high-pressure situations and requires basic proficiency in computer and data entry tasks.

Key Responsibilities

• Following up on potential leads to successfully close sales or arrange appointments.
• Keeping comprehensive records of calls, customer responses, and status updates in a CRM or tracking system.
• Handling incoming customer questions by delivering clear and precise information.
• Offering prompt and effective solutions to customer issues to ensure smooth resolutions.
• Collecting feedback and suggestions from customers aimed at enhancing service quality.
• Managing escalations for customers both online and offline to uphold high satisfaction levels and protect brand reputation.

Required Skills and Attributes

• Excellent verbal communication and active listening skills.
• Ability to remain calm and professional when addressing customer concerns under stress.
• Friendly, engaging, and convincing personality with strong negotiation skills.
• Basic computer skills, including data entry and familiarity with CRM software.