Telecaller

Job Overview

The telecaller role involves engaging customers via outbound and inbound phone calls to support company sales and service objectives.

Primary Responsibilities

• Initiate outbound calls to potential and existing customers to promote products or services.
• Respond to inbound customer inquiries efficiently and professionally.
• Clearly articulate product and service information to customers.
• Identify and generate leads or drive sales conversions.
• Maintain accurate customer data and update relevant databases regularly.
• Follow up with clients to solicit feedback and finalize sales when applicable.
• Address initial customer complaints, directing issues appropriately when beyond scope.

Essential Skills and Qualifications

• Strong communication abilities in the local language plus basic proficiency in English.
• Effective persuasion and negotiation skills to influence customer decisions.
• Familiarity with basic computer applications such as MS Excel and customer relationship management software.
• Patience, resilience, and the capacity to manage rejection constructively.
• Attentive listening skills to understand customer needs and concerns.