Telecaller - Trainee Customer Success
Kolkata, West Bengal, India · Full Time
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- Experience
- Any
- Salary
- INR 15,000 – INR 20,000 / month
- Openings
- 1
- Posted
- 4 days ago
- Work mode
- In office
- Education
- Bachelor's degree
- Eligibility
- Open to candidates holding a Bachelor's degree in any discipline. Fresh graduates may apply.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Provision Technologies LLP invites applications for the position of Trainee in Customer Success within our customer-facing team. This entry-level role suits graduates interested in engaging with customers, eager to learn about technology, and aiming to establish a long-term career in Customer Success. The role includes managing incoming business enquiries sourced from B2B portals, the company website, referral leads, partners, existing clients, and other channels.
Key Responsibilities
- Respond promptly to business enquiries and initiate contact with customers.
- Identify customer needs through active questioning and attentive listening.
- Assess enquiries and keep accurate records within the CRM system.
- Ensure diligent follow-up with prospects, preventing any missed opportunities.
- Organize customer meetings, product demonstrations, and relevant discussions.
- Collaborate effectively with Sales, Pre-Sales, Technical Support, and Service Delivery departments.
- Follow up on quotations, proposals, and customer-specific requirements.
- Assist in customer onboarding and maintain continuous communication.
- Progressively assume accountability for managing customer relationships, contract renewals, and satisfaction follow-ups.
Training and Development
Comprehensive training will be provided covering IT Infrastructure, Cybersecurity, Managed Services, and Provision Technologies' suite of products and solutions. No prior IT experience is necessary.
Candidate Profile
- Holds a Bachelor’s degree in any field.
- Fresh graduates encouraged to apply.
- Clear and effective spoken and written English communication skills.
- Comfortable interacting with customers via phone and email.
- Strong listening skills and interpersonal qualities.
- Basic proficiency with computers and CRM platforms.
- Disciplined approach to follow-ups.
- Keen interest in learning technological and business principles.
- Positive mindset with a strong sense of responsibility.
Preferred Qualifications
Educational backgrounds such as BBA, B.Com, BCA, B.Sc., BA, or equivalent degrees are favorable.
Compensation
Monthly salary ranges from INR 15,000 to INR 20,000.
Minimum education
Bachelor's Degree