Telecaller Outbound - Kannada Voice Process

Job Overview

Forefront Academy is seeking Telecallers for an outbound voice process primarily in Kannada language, located in Bengaluru. The role focuses on making outbound calls, typically within NBFC processes, to communicate with customers, provide information, and handle queries professionally.

Key Responsibilities

• Make outbound calls to customers as part of daily assigned targets and process requirements.
• Convey relevant product or service information clearly and succinctly.
• Address customer questions courteously, maintaining professionalism throughout.
• Maintain accurate call logs and update customer details diligently.
• Adhere to process guidelines and ensure effective customer contact.

Candidate Requirements

• Fluency in Kannada is essential for this role. (Note: The original source mentions Telugu, but the job title specifies Kannada voice, so Kannada language fluency is mandatory.)
• Basic proficiency in English communication.
• Fresh graduates can apply; prior telecalling experience in BPO or NBFC sectors is advantageous.
• Good interpersonal and communication abilities.
• Comfortable with a rotational weekly off schedule.
• Must be willing to actively engage in customer calls and interactions.

Work Schedule & Location

• Working hours are from 9:00 AM to 6:00 PM.
• Weekly offs follow a rotational pattern.
• Job locations include Kothanur and HBR Layout in Bengaluru.

Compensation

• Salary for freshers can reach up to ₹16,000 per month.
• Candidates with experience may earn up to ₹17,500 per month.