Telecaller

Job Overview

Seeking a dedicated Telecaller to manage customer communications for payment collections in the Delhi-NCR area. The candidate will utilize multiple communication channels such as calls, WhatsApp, and email to follow up on overdue and outstanding payments while adhering to company policies.

Primary Responsibilities

• Initiate and manage customer contact via phone calls, WhatsApp, email, or other authorized platforms for payment-related follow-ups.
• Systematically follow up on dues and overdue payments as per assigned schedules.
• Maintain meticulous documentation of customer interactions, commitments, and payments received.
• Negotiate payment deadlines within the scope of company-approved parameters.
• Collaborate with Finance and Accounts departments to monitor payment statuses and outstanding balances.
• Identify accounts with disputes or difficulties and escalate them to the appropriate managerial personnel.
• Ensure all customer interactions are conducted professionally, courteously, and in compliance with company guidelines.
• Generate daily and weekly recovery reports along with timely updates on collection statuses.
• Achieve monthly recovery goals as assigned.
• Maintain strict confidentiality of customer and company financial data.

Additional Information

For inquiries, please contact HR Parul at 8709247400.