Telecaller Executive

Overview

We are seeking a motivated and confident Telecaller Executive to join our team in Bhubaneswar, Odisha. This full-time role focuses on outbound communication with potential customers to understand their needs, introduce our products and services, and facilitate lead generation and appointment scheduling. This opportunity is ideal for fresh graduates eager to launch a career in sales, telecalling, customer communication, and business development.

Primary Responsibilities

• Initiate outbound calls to both prospective and existing clients.
• Clearly and professionally present company products and services.
• Assess customer needs and deliver relevant information accordingly.
• Generate leads and arrange appointments for the sales team.
• Follow up on potential customers via phone calls and WhatsApp messaging.
• Accurately maintain records of calls, leads, follow-ups, and customer details.
• Resolve basic customer inquiries with professionalism.
• Meet daily and monthly targets for calls and lead generation.
• Coordinate effectively with the sales and business development teams.
• Maintain a positive and professional demeanor in all customer interactions.

Required Qualifications and Skills

• Strong verbal communication abilities.
• Basic proficiency in Hindi, English, and Odia languages.
• Confidence and comfort in phone-based conversations.
• Effective listening and persuasive skills.
• A positive mindset and eagerness to learn.
• Basic computer literacy.
• Capability to manage targets and follow-up schedules.
• Good interpersonal skills and customer service aptitude.

Eligibility Criteria

• Open to fresh graduates.
• Minimum educational qualification: Graduate degree.
• Preference for candidates residing in Bhubaneswar or nearby areas.
• Prior experience or internships in telecalling, sales, customer service, or business development internships are advantageous.

Performance Indicators

• Volume of daily outbound calls made.
• Number of qualified leads generated.
• Completion rate of follow-ups.
• Number of appointments or demos arranged.
• Conversion rate of leads into actual sales.
• Customer engagement and responsiveness.
• Achievement of monthly performance targets.