Telecaller Executive

About Keshav Holidays

Keshav Holidays is a dedicated travel and holiday service provider offering comprehensive solutions to ensure every journey is comfortable, smooth, and unforgettable. Their offerings include domestic and international holiday packages, flight bookings, hotel accommodations, visa support, cab and car rentals, honeymoon arrangements, family vacations, and corporate tours. They prioritize personalized travel planning tailored to individual needs and budgets, operating on the principle "Your Journey, Our Responsibility" to ensure customer satisfaction throughout the travel experience.

Role Overview

The position is a full-time, on-site Telecaller Executive role located in Ghaziabad. The executive will manage both incoming and outgoing calls with potential and existing clients, providing detailed information on travel packages, promotions, and services. Key duties encompass understanding client needs, generating and qualifying leads, maintaining communication records, and collaborating with sales and operations teams to convert inquiries into confirmed bookings. Additional responsibilities include supporting basic administrative functions related to customer interactions.

Qualifications and Skills

• Excellent verbal communication and interpersonal abilities, demonstrating clear and professional telephone etiquette.
• Strong customer focus with active listening skills, problem resolution capability, and calm handling of inquiries and concerns.
• Basic sales skills including persuasion to attract interest, qualify prospects, and assist in booking completion.
• Comfortable using telecalling software, CRM systems, and standard office tools for data management and record keeping.
• Good organizational aptitude with attention to detail, capable of handling multiple calls and timely follow-ups efficiently.
• Experience in telecalling, customer support, or sales, ideally within travel or related domains, is advantageous.
• Educational qualification of at least high school/secondary school completion; diploma or degree in any field is a plus.
• Willingness and ability to work full-time on-site in Ghaziabad consistently.