Telecaller at Sinzer Solutions Pvt. Ltd.

Company Overview

Sinzer Solutions Pvt. Ltd. is an expanding and vibrant organization dedicated to providing business solutions that are professional and customer-focused. The company is committed to fostering employee growth through learning opportunities, performance-based rewards, and career advancement.

Positions Open

We are hiring Telecallers and Team Leaders with openings that accommodate freshers and experienced candidates alike, emphasizing communication skills, motivation, and commitment.

Responsibilities for Telecallers

• Conduct outbound calls to customers maintaining professionalism in communication.
• Clearly explain products or services and ensure customers receive accurate information.
• Follow up systematically with customers and maintain accurate call records.
• Manage customer queries and address basic issues effectively.
• Meet daily and monthly calling and collection targets.
• Maintain consistent follow-ups and update customer data as needed.
• Collaborate with Team Leaders regarding daily tasks and performance metrics.

Responsibilities for Team Leaders

• Lead, supervise, and motivate a team of Telecallers.
• Assign daily tasks and oversee team performance.
• Ensure the achievement of daily and monthly targets.
• Monitor call quality, productivity, attendance, and follow-up activities.
• Provide training, mentorship, and support to team members for skill development.
• Address customer escalations and resolve operational challenges.
• Prepare and sustain daily and weekly performance reports.
• Coordinate with company management and ensure compliance with processes.

Eligibility and Requirements

• Freshers are encouraged to apply, bringing enthusiasm and a willingness to learn.
• Experience in telecalling, BPO, customer support, or collections is an advantage for both roles.
• Effective communication skills and a positive, target-driven attitude are essential.
• The Team Leader role specifically requires prior experience in telecalling or collections, leadership experience, and possession of a mandatory Debt Recovery Agent (DRA) Certification.

Why Work with Sinzer Solutions?

• Opportunities for career progression and skill development.
• Supportive training programs and a collaborative work environment.
• Performance-based growth prospects with salary and incentives.
• Recognition for outstanding achievements and a team-oriented culture.
• Ideal for freshers to begin their professional journey.