Telecaller
Maas Debt Management Services Private Limited
Delhi-NCR, India · Full Time
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- Experience
- Any
- Salary
- INR 15,000 – INR 25,000 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
Job Overview and Responsibilities
As a Telecaller at Maas Debt Management Services Private Limited, you will be primarily responsible for engaging customers through outbound calls using automated dialler systems, focusing on clients with overdue payments. Your key objective will be to negotiate effectively to recover payments and manage portfolios by maintaining daily contact with these customers. You must provide practical payment arrangements while considering customers' financial situations and company policies.
Compliance and Administrative Duties
Adherence to banking and regulatory standards, including RBI guidelines where relevant, is mandatory. Maintaining professionalism by refraining from any form of harassment or abusive language is essential. You will also be responsible for precise documentation of all customer interactions, updates on call logs, payment commitments (PTPs), and disposition codes in the CRM platform. Coordinating with your team leader for tracing customers whose contact information has changed is an additional critical task.