TechOps Engineer

Company Overview

Fanatics Momentum is setting the foundation for the UAE's premier regulated commercial gaming platform. Operating under the license of the General Commercial Gaming Regulatory Authority (GCGRA), the company spans lottery, iGaming, sportsbook, and digital content verticals. It merges Momentum's established regional presence with Fanatics' international product expertise and technological scale, aiming to become a leading pioneer in the region’s emerging regulated gaming market.

Role Summary

The TechOps Engineer will be responsible for managing, stabilizing, and advancing the Azure-based infrastructure hosting Java/Spring Boot microservices on Red Hat Enterprise Linux systems. This role involves 24/7 operational support, incident handling, direct problem resolution, security enhancements, and developing infrastructure as code including Terraform and automated deployment workflows.

Key Responsibilities

• Establish and maintain Azure environments, including direct administration of RHEL systems focusing on hardening, patching, and optimization.
• Serve as the escalation point for Level 2 and Level 3 incidents, driving root cause analysis and delivering durable solutions.
• Perform hands-on troubleshooting throughout the stack, encompassing operating system, networking, middleware, JVM, and data layers, utilizing logs, metrics, dumps, and packet captures.
• Support Java-based microservices built on Spring Boot and related middleware, resolving JVM-related challenges such as memory management, garbage collection, thread efficiency, and latency issues.
• Lead remediation efforts for security vulnerabilities that span operating systems, middleware platforms, and cloud services.
• Coordinate with Security, SOC, and NOC teams during incident responses and follow-up evaluations.
• Implement infrastructure changes as code through Terraform, GitHub Actions, and Ansible automation pipelines.
• Assist in developing and operating a centralized Elastic Stack (ELK) for unified logging and system observability.
• Own disaster recovery procedures including backup validation, restoration testing, and failover readiness.
• Participate actively in a 24/7 on-call rotation to ensure continuous platform availability.
• Manage incidents, problem resolution, and change requests using Jira Service Management.
• Maintain and update operational documentation, runbooks, and performance dashboards.

Technical Expertise

• Cloud and Networking: Experience with Azure VMs, networking components including VNets, Network Security Groups, Load Balancers, Application Gateway, Firewall, Virtual WAN, Key Vaults, private endpoints, VPNs, and tools such as Azure Front Door, Cloudflare, Nginx, and TLS protocols.
• Data Platforms: Proficiency with Azure MySQL Flexible Server configurations including HA and replicas, Redis, Blob Storage, Canal CDC for MySQL, and MongoDB.
• Operating Systems: Skilled in RHEL production environments including updates via Azure Update Manager; Docker usage on hosts.
• Java and Middleware: Hands-on experience with Spring Boot, Dubbo, Nacos, ZooKeeper, XXL-Job, Kafka, and RabbitMQ middleware components.
• Monitoring and Observability: Expertise in Elastic Stack components (Elasticsearch cluster operation, ILM, Logstash, Kibana), Prometheus, Alertmanager, Grafana, Azure Monitor, JVM observability with Micrometer, and incident alerting through PagerDuty.
• Security and Access Control: Knowledge of Entra ID, role-based access control (RBAC), Privileged Identity Management (PIM), Azure Bastion, JumpServer (PAM), and Zscaler ZPA.
• Backup and Disaster Recovery: Experience with Azure Backup solutions and regional failover strategies.
• Infrastructure as Code and CI/CD: Proficient in Terraform, GitHub Actions, Ansible automation, GitHub Packages, GitOps methodologies, and scripting languages such as Python and Bash.
• Management Tools: Familiarity with Jira Service Management and Confluence documentation platform.

Candidate Qualifications

• Minimum 8 years of experience in Technical Operations, Infrastructure Management, Site Reliability Engineering, or Production Operations roles.
• Demonstrated strong hands-on background with Azure cloud services and RHEL in enterprise production contexts.
• Proven track record supporting Java microservices and associated middleware in live production systems.
• Excellent diagnostic and troubleshooting abilities with capability to identify root causes from complex system symptoms.
• Advanced proficiency with Elasticsearch and JVM monitoring and observability tools.
• Practical experience using Terraform, GitHub Actions, Ansible, and scripting with Python/Bash.
• Experienced in incident management, root cause analysis, and familiarity with ITIL frameworks.
• Ability to operate effectively within 24/7 operational models and collaborate through clear communication.
• Experience in regulated gaming sectors is an added advantage.

Company Values & Culture

Fanatics Momentum embraces a culture of fairness, transparency, inclusiveness, diversity, collaboration, and innovation, creating a workplace where employees can flourish. The organization actively encourages career growth for individuals eager to contribute to its momentum in the regulated gaming space.