Technology Partner Manager

About Napster Corp

Since its founding in 1999 on the mission to democratize access starting with music, Napster has evolved to pioneer in the AI domain. The company creates embodied, multimodal AI agents that interact with employees and customers via video, voice, and text in their existing workflows. These AI agents complement human efforts, embedding institutional knowledge into every engagement to enhance user experience and drive business success.

Role Overview

We are seeking a senior Technology Partner Manager to function as the key technical-commercial liaison alongside Partner Development Managers, Strategic Partnership Managers, and channel & partner account teams throughout the MENA region, with emphasis on Saudi Arabia. This partner-facing role blends technical expertise with commercial strategy to help strategic technology partners progress from initial engagement through technical validation, onboarding, activation, and scaling phases.

This position is not directly responsible for sales quotas nor a typical partner engineering delivery role. Instead, it bridges the gap by supporting commercial partner strategies while providing the necessary technical insight to advance partnerships with hyperscalers, global system integrators (GSIs), technology vendors, value-added resellers (VARs), managed service providers (MSPs), and other ecosystem allies.

Key Responsibilities

• Collaborate with Partner Development Managers, Channel Managers, and Strategic Partnership Managers to advance strategic technology partnerships primarily in Saudi Arabia and the wider MENA region.
• Establish and nurture senior-level relationships across partners' business, product, architecture, solution engineering, and technical teams.
• Drive both technical and commercial investigations to comprehend partner opportunities, workload necessities, infrastructure, integrations, and overall solution alignment.
• Facilitate the transition from initial discussions to formal assessment, onboarding, activation, and joint go-to-market activities.
• Lead technical positioning, conduct presentations, architecture reviews, solution workshops, and partner enablement sessions.
• Coordinate closely with internal Product and Engineering teams to translate partner needs into clear technical requirements and product enhancements.
• Assist in joint solution creation with hyperscalers, GSIs, and strategic technology partners.
• Develop structured partner plans that delineate milestones, qualification benchmarks, and defined next steps across technical and commercial areas.
• Identify and resolve technical challenges that may hinder partnership progress.
• Support partner-driven opportunities, boosting partner-originated and partner-influenced sales pipelines.

Performance Metrics

• Advancement of strategic partners from early engagement through onboarding and activation stages.
• Growth in partner-sourced and influenced sales pipeline.
• Increase in the number of active and high-impact technology partnerships.
• Successful conversion of initial partner discussions into qualified leads and joint ventures.
• High levels of partner engagement and activation.
• Progress in technical assessments, integrations, and cooperative solution development.
• Effectiveness in backing Partner Development, Channel, and Strategic Partnership teams.
• Mitigation of technical impediments affecting business opportunities.
• Consistency and quality in partner planning, governance, and execution.

Qualifications and Experience

• At least 15 years of experience in technology partnerships, cloud computing, enterprise technology, solution architecture, alliances, or similar fields.
• Extensive involvement with hyperscalers, global system integrators, technology vendors, VARs, MSPs, and enterprise partner ecosystems.
• Strong knowledge of cloud infrastructure, enterprise workloads, APIs, integration techniques, and modern tech platforms.
• Proven track record in partner-facing roles requiring a blend of commercial insight and deep technical understanding.
• Experience working in functions related to Partner Development, Channel Management, Alliances, or Strategic Partnerships.
• Excellent ability to communicate with executives, deliver technical presentations, and manage stakeholders.
• Highly organized, process-oriented, and capable of managing multiple strategic partnerships simultaneously.
• Detailed understanding of the technology landscape in Saudi Arabia and the broader MENA region.

Candidate Profile

The ideal candidate combines technology leadership with commercial savvy, capable of interacting credibly with both partner executives and technical teams. They understand partnership business value, recognize technical requirements, and drive activation and commercial outcomes. This role is not based on individual sales quota or engineering delivery but centers on empowering strategic partners, assisting commercial teams in opportunity progression, and transforming partnerships into scalable business ventures.

Company Culture and Benefits

• Impact: Play a pivotal role in our company's expansion and success.
• Culture: Join a dynamic, creative, and cooperative environment.
• Growth: Thrive in a fast-moving, challenging setting that encourages development.
• Rewards: Receive competitive pay, equity options, and comprehensive benefits.

Diversity and Inclusion

Napster Corp is committed to diversity, equity, and inclusion, seeking to build a workforce that reflects the global audience we serve and welcoming applicants from varied backgrounds and experiences.