Technical Trainer - Artificial Intelligence

About the Role

We are looking for a dynamic Technology Trainer to join a prominent National Legal Firm's branch in Canberra or New South Wales. This role involves driving the adoption of advanced technology, especially AI-based tools, by delivering engaging training and supporting users across various digital platforms. Collaborating with stakeholders across the organization, you will ensure that employees are empowered to utilize new technologies effectively.

Key Responsibilities

• Conduct instructor-led sessions including workshops, webinars, and coaching both onsite and remotely.
• Promote the use of AI-powered tools through practical, user-focused educational programs.
• Create comprehensive learning resources such as user guides, quick references, and supporting documentation.
• Offer ongoing support including troubleshooting and advice on technology platforms.
• Serve as a liaison between end users and the technical teams, collecting feedback and identifying areas for technological enhancements.
• Assist in the rollout and support of new technology systems and processes.
• Track training participation and assess the effectiveness of training initiatives.
• Maintain educational content like knowledge bases and FAQs to facilitate continuous learning.
• Escalate complicated technical challenges and coordinate resolutions with relevant teams.

Candidate Profile

The successful candidate will be an effective communicator passionate about helping users gain tech proficiency. You will have a customer-centric approach and strong facilitation capabilities along with enthusiasm for digital transformation.

Mandatory Qualifications & Experience

• Proven experience providing technology training in corporate or professional service environments.
• Solid understanding of Microsoft Office applications with advanced skills including document formatting, template creation, styles, cross-referencing, and productivity enhancements.
• Experience supporting adoption of AI tools and cutting-edge workplace technology.
• Excellent presentation, communication, and stakeholder engagement skills.
• Demonstrated ability to develop learning materials and training documentation.
• Flexibility to tailor training methods to diverse audiences and learning preferences.
• Strong problem-solving abilities with commitment to high-quality support.

Preferred Attributes

• Familiarity with Learning Management Systems (LMS).
• Exposure to document management systems, workflow automation, or legal technology platforms.
• Experience working in legal or professional services.
• Knowledge of professional and ethical issues concerning AI and technology use.

Benefits and Work Culture

The organization prides itself on fostering a supportive and innovative environment that encourages professional advancement and continuous learning. Benefits include:

• Flexible work schedules.
• Opportunities for genuine career development.
• Support for ongoing professional education.
• Employee wellness programs.
• Paid parental leave and policies that support families.
• Engagement in social and community events.
• An inclusive and collaborative workplace culture.
• A chance to work at the forefront of AI and digital transformation efforts.

Diversity and Inclusion

The employer is dedicated to building an inclusive workplace and encourages applications from all individuals including Aboriginal and Torres Strait Islander peoples, persons with disabilities, LGBTQIA+ communities, different age groups, and multicultural backgrounds.