Technical Support Specialist - End User Support

About the Role

Do you have a knack for troubleshooting technology and enjoy helping others by making complex issues easier to manage? Join Fisher & Paykel Healthcare's ICT Service Desk as a Support Technician and become part of a dynamic team dedicated to supporting approximately 4,000 internal users across various departments including research and development, manufacturing, human resources, and healthcare services. This role offers an opportunity to take ownership, solve meaningful problems, and grow your technical expertise within a healthcare organization where technology genuinely advances patient outcomes.

Key Responsibilities

• Collaborate with a large and experienced ICT team to provide end-user support.
• Gain exposure to a broad spectrum of ICT solutions and technologies.
• Troubleshoot and resolve issues related to endpoint devices and complex technical problems.
• Establish and maintain effective working relationships with internal stakeholders.
• Develop excellent customer support practices including managing support tickets with quality, ownership, follow-up, and clear communication.
• Identify opportunities to enhance support processes and take initiative to implement improvements.

Candidate Profile

• Proactive self-starter who actively seeks out tasks and takes sensible action.
• Enthusiastic about using technology to improve workflows and ease work for others.
• Adept at investigating problems and logically working through potential solutions.
• Communicates effectively with a positive, accountable attitude.

Technical Experience

• Experience with Microsoft 365 suite products.
• Understanding of computer hardware components and associated support services.
• Familiarity with business applications or internal systems support.
• Customer service experience, potentially from retail or similar environments, is advantageous.

Why Join Us?

This position offers the chance to develop a purposeful career with hands-on experience in a supportive environment. You will be mentored by experienced ICT professionals and empowered to build a long-term career in technical support within a large healthcare company committed to making impactful technological advancements.

Application Information

If you are driven by technology, motivated by helping people, and ready to start or progress your ICT career, we encourage you to apply. Please submit your CV along with a brief cover letter explaining what excites you about technology, your learning goals, and why this role is appealing. The posting will close on 23/10/2026.