Technical Support Specialist

Overview

We are seeking a Technical Support Specialist for a corporate travel management company based in Mumbai, India, to provide technical assistance and support related to corporate travel policies and systems.

Key Duties

• Investigate and resolve technical issues and queries promptly.
• Analyze corporate travel policies to ensure compliance and support.
• Address and resolve tickets raised by staff concerning technical requests or problems, including troubleshooting technical and process-related challenges to sustain workflow efficiency.
• Document corporate policies and configuration settings meticulously.
• Manage corporate employee database management systems efficiently.
• Respond to technological failures and handle concerns as they arise.
• Oversee daily issues encountered within assigned modules.

Essential Skills and Qualifications

• Strong interpersonal communication skills to engage with various stakeholders.
• Proficient computer knowledge, including the use of phone and email communication in technical support scenarios.
• Competence in software troubleshooting and problem-solving methodologies.
• Experience running and writing SQL database queries.
• Working knowledge of PHP programming language.

Educational and Experience Requirements

• Any graduate is eligible; fresh graduates or applicants with 1-2 years of relevant experience, ideally in the travel domain, are preferred.
• Bachelor of Science degree in Computing and Security Technology is an advantage.