Technical Support Lead (TSL)
Accra, Greater Accra Region, Ghana · Full Time
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- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Education
- HND or Degree in Information Technology or related field
- Resume
- Required to apply
Where you'll work
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Job description
Overview
Groupe Sebastien is seeking a dynamic Technical Support Lead to oversee and manage the group's IT infrastructure at all locations. This includes computers, database software, network servers, and CCTV systems. The role involves maintenance, repairs, installation, and ensuring the smooth operation of all technological equipment and software.
Key Responsibilities
- Identify and recommend hardware and software solutions necessary across all units to meet organizational needs.
- Support the acquisition process of technological equipment and supplies.
- Coordinate the installation of computing devices, CCTV, and related technologies at various units.
- Administer and supervise network and server infrastructure, monitoring security measures and backup procedures.
- Customize and adapt existing software applications to align with user requirements.
- Deliver technical support for internet and communication systems.
- Oversee management and troubleshooting of company servers and network issues.
- Coordinate administrative interactions with service providers.
- Ensure consistent maintenance and updating of software programs to uphold operational standards.
- Provide periodic updates on IT operations to the Operations Manager.
- Ensure efficient functionality of existing financial software systems.
- Offer support for implemented software such as Talli and BIMPOS.
Qualifications and Experience
- Possession of a Higher National Diploma (HND), Bachelor's Degree in Information Technology or related disciplines.
- Alternatively, valid certification from a recognized IT institution is acceptable.
- Familiarity with enterprise resource planning (ERP) systems.
- At least two years of practical experience as an IT professional handling installation, repair, and servicing of computer hardware, software, and CCTV technologies.
Additional Information
Location: Accra, Greater Accra Region, Ghana
Reporting To: Chief Operations Officer
Business Unit: Group Office
Application Instructions: Interested individuals should submit their current resume and application via email with the subject line "Technical Support Lead (TSL)" to the specified contact before the closing date.
Application Deadline: 08 August 2024
Minimum education
Diploma / ITI / Vocational