Technical Support Executive/Manager - Software

Job Overview

We are seeking a dedicated Technical Support Executive/Manager specializing in software to join our team in Mumbai, Maharashtra. The ideal candidate will provide comprehensive technical assistance and resolve software-related issues efficiently to ensure customer satisfaction.

Key Responsibilities

• Deliver technical support via multiple channels including phone, email, live chat, and remote access sessions.
• Identify, troubleshoot, and resolve challenges encountered with software applications.
• Create and perform SQL queries for data examination, troubleshooting, and generating reports.
• Document and monitor customer issues systematically using ticketing systems.
• Collaborate closely with development teams to facilitate bug resolution and escalate issues when necessary.
• Lead product demonstrations and provide training sessions to clients.
• Maintain timely communication and ensure compliance with service level agreements (SLAs).

Required Skills and Qualifications

• Proficient in SQL with experience in writing queries, joins, stored procedures, and data validation.
• Strong communication skills, both oral and written, capable of conveying technical information clearly.
• Analytical thinker with a problem-solving attitude.
• Sound understanding of software applications, database concepts, and troubleshooting techniques.
• Adept at explaining complex technical concepts to individuals without technical backgrounds.
• Experience working with ticketing tools or CRM platforms.
• Possession of a Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Background in software support, helpdesk, or application support roles is essential.

Compensation Details

The remuneration for this position ranges from INR 15,000 to INR 30,000 per month.