Technical Support Executive

Job Overview

This full-time permanent position in a BPO setup requires candidates with strong customer service orientation and foundational technical knowledge. The role involves working in rotating 24/7 shifts including night shifts with a 5-day work week.

Key Responsibilities

• Deliver customer care and technical assistance support.
• Utilize knowledge of Active Directory components including Proxy, DNS, and Group Policy.
• Understand LAN setup basics along with routing, switching, and passive networking concepts.
• Troubleshoot issues related to Windows operating systems (versions 7, 8.1, 10, 11) and Windows smartphones, including telecommunication aspects.
• Use Microsoft Office 365 applications proficiently.
• Handle international voice process efficiently with excellent customer interaction skills.
• Work effectively in night shifts and voice-based roles.

Candidate Requirements

• Strong English communication skills at B2 level or above.
• Applicable for candidates from any voice background including freshers.
• Must be willing to work onsite from office premises.
• Immediate joining preferred.

Additional Information

• Two-way cab facility provided for commuting convenience.
• Interview process includes three stages: HR round, voice-based round, and operations round conducted virtually.
• Five working days per week with rotating weekly off days.