Technical Support Executive
Mumbai, Maharashtra, India · Full Time
Be the first to apply
- Experience
- Any
- Salary
- INR 18,000 – INR 20,000 / month
- Openings
- 1
- Posted
- 4 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
Overview
This role is an onsite client-facing support position within a shopping mall environment, focusing on interfacing with mall staff and tenants to address primary software-related queries. There is no programming involved. The employee will be seated in the mall office with access to a workstation.
About the Company and Product
WovV Technologies delivers an Automated Daily Sales Reporting software allowing mall teams to effortlessly access sales data across tenants. The system captures extensive billing and revenue information and leverages advanced analytics to help tenants benchmark performance, track sales trends, and compare multiple locations. The WovVRA portal provides centralized access with role-based controls to streamline sales reporting and maximize revenue.
Primary Responsibilities
- Perform software installations for all mall tenants after verifying basic installation checklists.
- Monitor daily data flow from installed stores; troubleshoot and resolve issues ensuring consistent data transmission.
- If issues originate from tenants or brands, escalate to the appropriate parties to facilitate resolution.
- Collect monthly Billing and Weekly Reports (BWR) from tenants during the first week each month for audit reconciliation.
- Acquire proficiency in auditing processes within the first three months; strong Excel skills are essential.
- Maintain professional and proactive communication with mall management as the primary on-site contact for queries and issues related to WovVTech products.
- Collaborate with backend and technical teams for solving complex problems.
- Observe formal dress code including shoes and maintain a well-groomed appearance during workdays.
- Work schedule is Monday through Saturday, 10 AM to 7 PM; Sundays are weekly off but may be swapped as business needs dictate.
- Comply with attendance procedures by registering in mall office attendance or biometric systems.
Training and Support
- Receive 7-10 days of hands-on training from a senior team member covering essential tasks and responsibilities.
- Ongoing support and guidance available during the learning curve from senior staff.