C
Technical Support Executive
Delhi-NCR, India · Full Time
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- Experience
- Up to 1 yrs
- Salary
- INR 24,000 – INR 30,000 / month
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Education
- Undergraduate or Graduate
- Eligibility
- Undergraduate and graduate candidates including freshers and those with up to one year experience; candidates must have troubleshooting capabilities, eagerness for technical support roles, and effective communication skills.
- Resume
- Required to apply
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Job description
Role Overview
Capult Resources Services is looking to appoint a Technical Support Executive to join their team in Gurugram, Sector 19. This full-time position requires handling technical troubleshooting and customer assistance duties within an office environment.
Key Responsibilities
- Investigate and solve technical problems raised by customers.
- Perform diagnosis of hardware and software malfunctions.
- Guide clients step-by-step through troubleshooting processes.
- Provide responsive support via phone calls, chat, and email communications.
- Maintain high standards in delivering customer service experiences.
Required Skills and Qualifications
- Effective communication abilities.
- Basic proficiency with Windows operating system and Microsoft Office applications.
- Strong analytical and problem-solving aptitude for technical issues.
- Fundamental understanding of computer hardware, software basics, and networking concepts.
- A customer-focused mindset.
Who Should Apply
- Fresh graduates as well as those pursuing undergraduate studies.
- Individuals with 0 to 1 year of experience, including freshers with solid technical knowledge.
- Applicants enthusiastic about technology support roles.
- Quick learners possessing good interpersonal communication skills.
Additional Details
- Positions are based in Gurugram with mandatory on-site presence.
- Salary package: ₹30,000 cost to company with ₹24,000 net take-home.
- Shift Timings: Female employees work only day shifts, while male employees have rotating shifts between day and night.
Skills
How they work
Customer Focus
required
Communication
Problem Solving