Technical Support Executive

Overview

Netri Infosoft Private Limited is seeking a responsible and well-organized IT Backend Support & Process Executive for their Surat location. This full-time role entails managing daily backend operations, cooperating with various company teams, ensuring accurate maintenance of records, and supporting ongoing IT projects and client needs.

Key Responsibilities

• Oversee routine backend IT operations and associated processes.
• Collaborate with Sales, Support, Developers, and Management to ensure timely completion of tasks.
• Maintain up-to-date and precise client, project, and internal documentation.
• Track pending activities, follow-ups, and the status of projects and processes.
• Compile daily and weekly performance reports as required.
• Perform basic backend data entry and administrative documentation tasks.
• Ensure information integrity and completeness across records.
• Follow up with team members regarding outstanding tasks and deadlines.
• Assist in channeling client requirements to the appropriate teams.
• Document project updates, changes, and communications diligently.
• Support in resolving basic operational or process-related issues.
• Confirm task completion aligns with company processes.
• Maintain confidentiality of sensitive company and client information.
• Escalate critical issues or delays to senior management promptly.
• Undertake other backend and process duties as assigned by management.

Essential Skills & Qualifications

• Familiarity with fundamental IT concepts, websites, software, and digital workflows.
• Proficiency in MS Office, Google Workspace, Excel, or Google Sheets.
• Strong written and verbal communication skills.
• Excellent coordination and follow-up capabilities.
• Good typing accuracy and data management skills.
• Competent in record keeping and documentation.
• Effective time and task management abilities.
• Ability to manage multiple teams and priorities simultaneously.
• Motivation to learn new software, tools, and corporate procedures.
• Reliability, punctuality, and an eye for detail.

Training Program

New hires will undergo a mandatory 7-day training covering:

• Company workflow and internal operations
• Backend support functions
• Project and client handling procedures
• Inter-team communication and coordination
• Reporting and documentation standards
• Task monitoring and follow-up methods
• Tools and software used by the company
• Basic IT and technical support workflows

Performance during training will be assessed based on learning speed, communication abilities, discipline, accuracy, and adherence to processes.

Candidate Expectations

• Complete tasks within designated timelines.
• Maintain precise records and reports.
• Respond promptly to internal requests.
• Adhere strictly to company standard operating procedures.
• Maintain professional communication with colleagues and clients.
• Take initiative and ownership of responsibilities.
• Escalate issues promptly without delay.

Desired Candidate Profile

• Responsible and disciplined work ethic.
• Ability to learn quickly.
• Strong at following up.
• Process-driven and detail-focused.
• Comfortable with IT tools and computer usage.
• Capable of coordinating with multiple departments.
• Ready to take responsibility for assigned duties.

Experience & Salary

Freshers with effective communication skills, basic IT knowledge, and eagerness to learn are encouraged to apply. Preference will be given to those with prior experience in IT support, backend operations, project coordination, customer support, data management, or office administration. Salary will be commensurate with skills and experience.

Additional Information

• Location: Surat, Gujarat
• Job Type: Full-Time
• The 7-day training period is mandatory and continuation depends on performance.