Technical Support Engineer

Job Overview

We seek experienced technical support professionals to deliver onsite assistance for software applications and IT infrastructure, ensuring seamless user experience. The role involves diagnosing software and network issues, handling user authentication challenges, and supporting system operations effectively.

Key Responsibilities

• Provide direct onsite assistance for application and end-user support.
• Troubleshoot first-level software application issues.
• Resolve Multi-Factor Authentication (MFA) concerns promptly.
• Manage LAN connectivity challenges, including multiple network card configuration issues.
• Identify and fix DNS and application URL problems.
• Support users with remote access and connectivity troubleshooting.
• Install, configure, and maintain antivirus software updates.
• Assist users regarding Digital Signature Certificate (DSC) inquiries.
• Diagnose issues related to multi-device enabled hybrid applications.
• Collaborate with helpdesk and technical teams for effective problem resolution.
• Escalate complex or unresolved problems and ensure follow-up until resolution.
• Help users create support tickets as necessary.
• Maintain comprehensive daily records of issues reported, resolved, and escalated.
• Document and report status updates on support activities regularly.

Required Qualifications and Skills

• Diploma in Information Technology or a Science graduate.
• At least three years of practical experience in technical, IT, desktop, helpdesk, or application support roles.
• Proficiency in English and Hindi in spoken and written forms.
• Strong understanding of desktop and application support methodologies.
• Knowledgeable in LAN, DNS, VPN configurations, remote access, and network problem solving.
• Experience working with Windows operating systems and end-user support.
• Familiarity with antivirus deployment and security patch updates.
• Effective troubleshooting and analytical competencies.
• Excellent communication and interpersonal skills for coordination.
• Capability to work independently at client premises.

Preferred Candidate Profiles

Ideal applicants include those currently engaged as Technical Support Engineers, Desktop Support Engineers, IT Support Engineers, Application Support Executives, Helpdesk Executives, System Support Engineers, Network Support Engineers, Level 1 Support Engineers, or IT Executives.

Compensation

The monthly remuneration package ranges from 15,000 to 20,000 Indian Rupees.