- Experience
- 2+ yrs
- Salary
- SGD 112,000 – SGD 168,000 / year
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About Stripe and Metronome
Stripe is a leading financial infrastructure platform supporting millions of businesses worldwide, ranging from startups to large enterprises. Our aim is to enhance the internet's economic output by providing essential tools that enable companies to accept payments and scale their operations efficiently.
Metronome, acquired by Stripe, specializes in usage-based billing solutions designed for modern software firms. Our platform processes millions of invoices regularly and enables clients to launch products swiftly, offer flexible pricing models, and simplify financial workflows — all without writing code.
Role Overview
As a Technical Support Engineer within the Metronome team, you will deliver exceptional technical assistance to customers and collaborate closely with internal teams including engineering, customer success, and sales. Your responsibilities include managing customer escalations, troubleshooting issues with internal diagnostic tools, direct communication with customers, and developing resources to improve the support experience. Your insights will inform product improvements and help ensure customers’ successful integration with Metronome.
Primary Responsibilities
- Provide expert guidance to customer developers on best practices for API integration and using Metronome’s features.
- Identify and troubleshoot customer-reported issues, escalating them with appropriate context to engineering.
- Create internal tools to automate customer workflows that are not yet supported by the product and communicate recurring patterns to influence product development.
- Contribute to designing and maintaining comprehensive knowledge base resources to facilitate customer self-service.
Candidate Profile
Minimum Qualifications:
- Over two years of experience in a technical support role or engineering, ideally in B2B environments.
- Demonstrated experience collaborating with engineering teams to relay technical feedback and address customer challenges.
- Strong problem-solving skills with the ability to debug and triage issues effectively.
- Excellent communication skills for explaining technical product capabilities clearly to customers.
- Experience scripting or building internal tools using APIs and proficient with SQL querying.
- Customer-oriented mindset and empathy to resolve complex issues.
Preferred Qualifications:
- Experience as an early team member in building or scaling support processes.
- Previous work experience in startup environments and familiarity with scaling support teams.
- Programming skills in TypeScript, Python, or Ruby.
- Background in enterprise software that is critical to business operations.
- Experience developing knowledge base content and internal documentation.
- Familiarity with ticketing platforms such as Pylon, Zendesk, or Front.
Additional Information
Onsite Work: Employees at Stripe’s office locations, including Singapore, are generally expected to spend at least half of their working time each month onsite to facilitate effective collaboration and user support. Specific attendance requirements may vary by team and location.
Compensation: The annual salary range for this role in Singapore spans SGD 112,000 to SGD 168,000, subject to adjustments based on location and candidate experience. Compensation may include equity, performance bonuses, retirement plans, health benefits, and wellness stipends.
Inclusivity Statement: Stripe values diverse perspectives and encourages candidates with diverse experiences and backgrounds to apply, even if their qualifications do not perfectly align with the job description. Passion, determination, and integrity are highly regarded at our company.