Technical Solution Consultant

Role Overview

As a Technical Solution Consultant at Screening Eagle, you will serve as the crucial link connecting sales, product, engineering, and customers. This role involves explaining the product's functionality, customizing solutions to fit customer business requirements, leading demos and proofs-of-concept, supporting both pre-sales and post-sales stages, and ensuring clients successfully implement and adopt the solutions.

Key Responsibilities

• Conduct discovery sessions with potential clients to gather insights into their business challenges, workflows, system setups, integrations, and needs.
• Lead and present tailored product demonstrations, proofs-of-concept, and technical presentations that address customer-specific requirements.
• Translate customer demands into well-defined solution designs outlining data flows, integrations such as APIs and third-party systems, as well as required customizations and configurations.
• Collaborate with product and engineering teams to verify feasibility and ensure alignment of expectations.
• Support customers during onboarding, including data migration, system configuration, testing, training, and facilitating product adoption.
• Serve as the technical point of contact for issue resolution, handling escalations and relaying technical feedback from customers.
• Work closely with Sales, Marketing, Product, and Engineering departments to drive cohesive efforts.
• Provide market insights and customer feedback to inform the product roadmap.
• Maintain responsibility for the technical relationship with clients throughout their lifecycle.

Qualifications and Expectations

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical discipline.
• Preferably a minimum of two years in a technical customer-facing role such as pre-sales, solution consulting, or systems integration within SaaS, cloud-software, or built environment sectors.
• In-depth knowledge of software architectures and cloud/web infrastructure technologies including RESTful APIs, microservices, and cloud platforms like AWS, Azure, or GCP.
• Experience in integration projects involving APIs and third-party services, with skills in customization and system configuration.
• Strong business insight enabling you to connect technical features with business value metrics such as ROI and total cost of ownership.
• Exceptional presentation and communication abilities, capable of simplifying complex technical concepts for non-technical audiences.
• Excellent multitasking skills to handle multiple client engagements simultaneously.
• Familiarity with agile development methodologies.
• Prior collaboration experience within sales engineering or solution consulting teams.
• Availability and willingness to travel to customer locations when necessary.