Technical Editor

About Fiserv

Fiserv is a global leader in fintech and payments, facilitating millions of secure and reliable financial transactions daily for institutions, companies, merchants, and consumers worldwide. Wherever there's a financial interaction—from card swipes to mobile payments—you'll find Fiserv involved.

Role Overview

The Technical Editor plays a crucial role in ensuring technical documentation maintains high standards of clarity, consistency, and quality. This includes developmental editing, overseeing review cycles, and enforcing style guidelines. The editor partners closely with writers and managers to mentor and uphold editorial excellence while also spearheading training programs, continuous improvement initiatives, and content governance to align with organizational objectives.

Key Responsibilities

• Perform developmental editing to eliminate errors, ensure clarity, conciseness, and adhere to standards across technical documents.
• Maintain consistent quality and style across all deliverables, including FIG knowledge articles through style and quality evaluations.
• Work collaboratively with technical writers to clarify ambiguous information and suggest improvements.
• Partner with managers to coach and develop writing team skills.
• Coordinate and oversee the editorial review workflow, managing review requests and delegating tasks.
• Supervise quality review processes and mentor new writers in these procedures.
• Maintain and update the team's Technical Writing Style Guide and wiki resources, including Acrolinx style guides and terminology reviews.
• Provide ongoing training opportunities and help prepare and conduct quality workshops.

Basic Qualifications

• Bachelor's degree mandatory; degrees in Technical Communications, Professional Writing, English, or Journalism are preferred.
• At least 7 to 10 years of relevant technical writing experience.
• Proven leadership capabilities, including mentoring or coaching cross-functional teams within a content or editorial setting.
• Strong command of grammar, punctuation, and spelling.
• Experience in reviewing, editing, and critiquing peer work effectively.
• Excellent conflict resolution and collaboration skills.
• In-depth knowledge of the Microsoft Manual of Style.
• Exceptional verbal and written communication skills with meticulous attention to detail.
• Proficiency with help authoring toolsets including desktop publishing, graphics, and word processing programs like Word, Visio, Excel, SharePoint, and Adobe Acrobat.
• Experience using Madcap Flare software and HTML.
• Strong understanding of content analysis, design, modeling, and structured writing techniques.
• Proficiency with screen capture and editing tools for integration into documentation (e.g., Flare, Word, PowerPoint).
• Experience developing technical content in both SDLC and Agile workflows.
• Ability to write technical content in U.S. English.

Preferred Qualifications

• Advanced degree in Technical Communications.
• Experience authoring user interface texts and application screen content.
• Familiarity with Content Management Systems (CMS).
• Competence with SharePoint document libraries and Word templates.
• Relevant banking domain experience in platforms, applications, payments, or online financial solutions.

Additional Information

The position is based in Pune or Noida with a 5-day in-office work week.

Fiserv emphasizes their commitment to equal employment opportunities and respects diversity in the workforce.

Applicants should apply under their legal names and complete detailed profiles including resume attachment.

Note: Fiserv does not accept unsolicited resumes from recruitment agencies outside existing agreements and cautions about fraudulent job postings not affiliated with the company.