Technical Compliance Lead

About Lyra Technology Group and The I.T Team

Lyra Technology Group is a private equity-backed holding company investing in leading technology service businesses operated by independent experienced management teams. These companies maintain their original employees, brand identities, and unique cultures. As a part of Evergreen Services Group, they focus on long-term sustainable growth without divesting their business partnerships.

One such operating company, The I.T Team based in Christchurch, is seeking a Technical Compliance Lead to enhance their managed services delivery by improving security, compliance, and overall operational effectiveness.

Role Overview

This senior technical leadership position involves guiding the Compliance function, including Security Operations Center (SOC) and Network Operations Center (NOC), leading continuous enhancement efforts, and managing complex security and compliance incident responses. The ideal candidate thrives blending strategic oversight, operational management, and direct problem-solving within a team-oriented managed service environment.

Primary Responsibilities

• Lead and organize security, compliance, monitoring, and operational activities within the Compliance team.
• Serve as the senior escalation contact for resolving intricate security, compliance, and operational incidents.
• Promote ongoing improvements through automation initiatives and service delivery enhancements.
• Establish and update technical standards, operational processes, and comprehensive documentation.
• Partner with internal staff and clients to ensure secure and compliant technological solutions.
• Coach and mentor team members to encourage industry best practices company-wide.
• Play a role in risk evaluation, governance reporting, and advancing the organization’s security posture.

Required Qualifications and Experience

• Demonstrable success in a senior technical capacity within a Managed Service Provider (MSP) environment.
• Hands-on expertise with Microsoft technologies such as identity management, Conditional Access, and Microsoft Defender.
• Experience overseeing security incidents, vulnerability management, patch deployment, and adherence to compliance standards.
• Familiarity with tools for Remote Monitoring and Management (RMM), security, and compliance monitoring.
• Strong analytical abilities matched with excellent troubleshooting and problem-resolution skills.
• Effective communication skills and proven ability to manage diverse stakeholder relationships.
• Experience in mentoring technical personnel and leading strategic initiatives.
• Capability to lead or coordinate responses to technical security incidents effectively.

Employee Benefits

• Flexible working arrangements supporting work-life balance.
• Engagement with cutting-edge security technologies and Microsoft ecosystems.
• A collaborative, encouraging team atmosphere fostering professional growth.
• Opportunities for ongoing skill development and relevant certification courses.
• Influential role in tool selection and advancing security maturity across varied client accounts.