Technical Account Manager - Riyadh

About Veeam Software

Veeam is recognized as the Data and AI Trust Company, dedicated to helping organizations fully comprehend, secure, and strengthen their data and AI environments to accelerate the safe deployment of AI at scale. As a leading authority in data resilience and security posture management, Veeam integrates identity, data, security, and AI risk management to protect over 550,000 customers globally. With headquarters in Seattle and offices in more than 30 countries, Veeam continues to empower businesses to operate securely and efficiently.

Role Overview

The Technical Account Manager (TAM) serves as a proactive technical liaison, supporting customers throughout Veeam implementations and beyond. This role focuses on maximizing the value customers obtain from Veeam products and services, acting as a trusted advisor and technical expert. Responsibilities encompass planning, designing, coordinating, and managing post-sales technical initiatives, particularly involving data availability solutions.

Key Responsibilities

• Deliver consulting and support services aligned with Veeam solution designs and deliverables.
• Manage project frameworks including plans, scheduling, communication strategies, resource allocation, and status reporting.
• Assist in solution assessments, designs, and troubleshooting post-installation challenges.
• Estimate efforts required for implementing Veeam solutions.
• Develop documentation such as white papers, solution guides, and best practice manuals.
• Provide onsite training and knowledge transfer related to Veeam software solutions.
• Maintain comprehensive records of configurations and completed work activities.
• Analyze system environments to recommend optimal Veeam configurations.
• Act as an intermediary to facilitate communication between clients and Veeam support teams.
• Identify client needs that align with Veeam solutions for additional problem resolution.
• Contribute ideas to enhance processes and documentation quality.
• Be prepared for overnight business travel as needed to achieve organizational goals.

Candidate Profile

• Minimum of 5 years experience in the IT sector.
• Holds certifications such as VMware VCP, Microsoft MCSE, or equivalent qualifications.
• Project management certifications like Prince2, ITIL, PMP, or similar are preferred.
• Bachelor’s degree in a technology-related field; equivalent combinations of education and experience may be considered.
• Hands-on expertise with core Veeam products.
• Proven experience in consulting and project management roles.
• Strong communication, interpersonal, and relationship development capabilities.
• Effective presentation skills.
• Deep understanding of virtualization technologies, including VMware and Hyper-V.
• Experience with advanced storage technologies such as Nimble, Nexsan, Actifio, and Veeam.
• Practical knowledge of networking protocols and hardware, including Fiber Channel, Ethernet, and cloud services.
• Familiarity with traditional storage and backup infrastructures from vendors like EMC, NetApp, IBM, HP/3PAR, Hitachi, and Dell.
• Hands-on experience with enterprise applications like Exchange, SQL, and Oracle.
• Proficient in data management, protection, and analytics.
• Experience using Kubernetes platforms.
• Extensive knowledge of data center operations, business continuity, and operating systems.
• Successful track record managing multiple projects simultaneously.
• Working understanding of cloud technology, capabilities, and protocols.
• Foundational knowledge of security technologies and concepts.

Additional Information

Applicants must be permanently based within Saudi Arabia; applications from outside the country may be declined. Veeam is an equal opportunity employer committed to non-discrimination on any legally protected basis. Personal data collected during recruitment will be handled in accordance with the company's Privacy Notice. By applying, candidates affirm the accuracy and completeness of their information, with potential consequences for misrepresentation.