Technical Account Manager

About OPSWAT

OPSWAT is a global leader in cybersecurity for IT, OT, and ICS critical infrastructure, providing an end-to-end platform that empowers public and private organizations to secure their complex networks, safeguard devices, and maintain compliance. Trusted by over 1,700 organizations worldwide, OPSWAT has contributed over 20 years of innovative technology to protect critical infrastructure and ensure security.

Role Overview

We are looking for a skilled and customer-oriented Technical Account Manager (TAM) to join our expanding cybersecurity team in Riyadh. In this position, you will serve as the key technical advisor post-sales, overseeing deployments, integration, and ongoing operation of OPSWAT’s cybersecurity solutions for enterprise clients. You will liaise between customer needs and product capabilities and collaborate closely across Sales Engineering, Support, Product, and Customer Success teams.

Key Responsibilities

• Act as the main technical point of contact for enterprise customers.
• Lead and support hands-on deployment, configuration, and optimization of cybersecurity solutions across cloud, hybrid, and on-premises environments.
• Perform on-site evaluations, guide implementations, and deliver technical training or workshops.
• Monitor customers’ technical health by overseeing performance, diagnosing issues, and ensuring operational excellence.
• Develop comprehensive understanding of customer infrastructure, use cases, and security strategies to offer expert advice and best practices.
• Collaborate with engineering and product teams to communicate customer feedback and advocate for new features or improvements.
• Assist in incident response efforts and participate in post-incident reviews when escalations occur.
• Create and update technical documents, runbooks, and environment summaries.

Required Skills & Qualifications

• Minimum 5 years experience in technical, customer-facing roles such as TAM, Sales Engineer, Solutions Architect, or Security Consultant.
• Strong expertise in cybersecurity technologies and concepts including endpoint protection, SIEM/SOAR, firewalls, identity and access management, and cloud security.
• Proficient in system integration and scripting languages such as Python, PowerShell, and Bash with experience on Linux and Windows platforms.
• Skilled at leading solution deployments and resolving technical issues at client locations.
• Familiarity with cloud providers like AWS, Azure, and GCP and their security frameworks.
• Excellent communication skills with ability to simplify complex technical topics for varied audiences.
• Capacity to manage multiple client relationships and competing priorities effectively.
• Strong documentation ability and disciplined approach to knowledge sharing.

Preferred Qualifications

• Certifications such as CISSP, CISM, CEH, OSCP, or cloud security related credentials (e.g., AWS Security Specialty, Microsoft SC-200).
• Experience with modern DevSecOps tools and continuous integration/deployment processes.
• Knowledge of data privacy and compliance standards like GDPR, HIPAA, NIST, ISO 27001.
• Background working in highly available or mission-critical environments.

Diversity and Hiring Policy

OPSWAT values diversity and equal opportunity in employment. Decisions are made based on qualifications without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristics. OPSWAT does not accept unsolicited resumes from agencies unless a contract is in place.