Technical Account Manager, Enterprise Support - MENAT

About the Role

Join Amazon Web Services (AWS), a rapidly expanding organization, in a role designed to help customers across diverse sectors harness maximum value from AWS solutions. As a Technical Account Manager (TAM) within AWS Enterprise Support, you will serve as a primary technical consultant and customer advocate, partnering with a wide spectrum of organizations, from startups to large multinational corporations.

Responsibilities

• Develop and deliver technical solutions, guiding customers effectively while advocating their needs within AWS.
• Maintain the operational health of AWS environments for clients, focusing on reducing costs and simplifying complexity.
• Foster strong collaborative relationships with customers to thoroughly understand both their business demands and technical challenges.
• Lead technical conversations about incident management, risk evaluation, and decision-making involving trade-offs.
• Engage with a broad range of stakeholders, including developers and C-suite executives.
• Work closely with AWS professionals such as Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• Proactively identify opportunities to enhance customer value from AWS services.
• Provide comprehensive analyses including service disruption reviews, performance metrics, and thorough launch planning.
• Troubleshoot and address a variety of challenges while customers transition their workloads to cloud infrastructure.

Qualifications

• Minimum of five years in technical engineering roles.
• Experience with operational metrics and troubleshooting in at least three of the following areas: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or application development within distributed systems.
• Possession of a bachelor's degree.
• Preferred: Prior experience with AWS or other cloud platforms.
• Preferred: Proven experience as a technical lead in either internal enterprise or customer-facing contexts.
• Preferred: Relevant AWS certifications, such as AWS Solutions Architect or other cloud certifications.

Additional Information

AWS is dedicated to building an inclusive culture that empowers employees to achieve exceptional outcomes for customers. Accommodations are provided for candidates with disabilities during the application and hiring stages upon request. For more information on accommodations, candidates should reach out to their Recruiting Partner.

Company Details

Position based at Amazon Web Services EMEA Dubai FZ Branch.