Team Member - Exeter University

About the Role

Join Pret A Manger as a full-time Team Member working 35 hours per week at our Exeter location on Stocker Road, EX4 4SZ. Pret is a global brand with over 750 shops across 20+ countries known for delicious food, organic coffee, and a culture full of growth opportunities. Whether you are crafting the perfect coffee or contributing to teamwork, this role offers a vibrant, fast-paced environment driven by passion for customers, products, and team spirit.

Key Responsibilities

• Be the welcoming face for customers on the shop floor, ensuring exceptional service.
• Prepare freshly made, delicious food items in the kitchen maintaining high quality standards.
• Maintain enthusiasm and positivity to create a joyful environment for customers and colleagues.

Candidate Profile

• Kindness, honesty, and generosity with a warm, authentic attitude daily.
• A passion for delivering excellent customer service and sharing Pret’s values.
• Commitment to spreading positivity, including small gestures like offering complimentary coffee.
• No prior experience required; comprehensive training is provided to develop outstanding customer skills.

Compensation and Benefits

• An hourly wage of £14.00 (this includes a mystery shopper bonus).
• Additional £5 per hour for shifts starting between 3am and 5am, post initial training.
• 28 days of annual leave (pro-rated for part-time roles).
• Participation in a pension scheme.
• Healthcare cash plan for added support.
• Complimentary food and beverages during shifts.
• Club Pret Membership providing 50% off food and up to five free barista-made drinks daily on days off.
• Loyalty awards recognizing service milestones at 5, 10, 15, and 20 years.
• Regular rewards and recognition events for excellent performance.
• Access to a marketplace offering discounts on shopping, travel, fitness, dining, technology, and more.
• Flexible working hours accommodating personal life priorities.
• Free, comfortable shoes provided for shifts.

Growth and Culture

• Opportunities for professional growth including fully funded apprenticeships (Level 3) and internal transfers.
• Commitment to diversity and inclusion, ensuring everyone feels valued and a sense of belonging.
• Fast-paced, varied work environment fostering diverse skill development.
• A community-focused approach through The Pret Foundation, addressing social challenges such as homelessness and food waste.

Company Values

• Happy Teams Happy Customers
• Amazing Standards Every Day
• Never Standing Still
• Doing The Right Thing

Recruitment Process and Inclusivity

• Recruitment begins with a phone screening followed by a 60-minute in-shop interview with the General Manager and the team.
• Pret welcomes applications from all backgrounds, encouraging underrepresented groups including women, people with disabilities, neurodiverse individuals, ethnic minorities, and the LGBTQ+ community.
• Support and adjustments during recruitment are available upon request to ensure a positive candidate experience.