Team Member

About the Role

As a Team Member, you will ensure that all children enjoy a safe and enjoyable experience in the soft play area by maintaining high standards of play and overseeing activities. This role requires a genuine love for working with children, a good sense of humour, and strong organisational skills.

Key Responsibilities

• Address guest questions regarding products, prices, and available facilities or activities promptly and courteously.
• Handle telephone enquiries warmly and efficiently while meeting guests' needs wherever possible.
• Maintain a clean, tidy, and welcoming environment, ensuring the reception area is always ready for service.
• Create an engaging, fun, and safe atmosphere so guests leave eager to return.
• Coordinate and manage children's birthday parties, actively interacting with the children.
• Perform face painting and balloon modelling activities for guests.
• Promote and sell various food and beverage items to customers.

Candidate Attributes

• Adaptability in behaviour to suit different situations.
• Innovative mindset to suggest ideas enhancing sales and service standards.
• A team-oriented approach, collaborating effectively within an established team.
• Ability to manage and supervise large groups of guests effectively.
• Enjoyment and enthusiasm for working with children.

Additional Requirements

Applicants will be subject to a Disclosure and Barring Service (DBS) check as part of the recruitment process due to the nature of the role.

Benefits and Perks

• Flexible shift patterns designed to accommodate personal commitments.
• Generous 33% discount across all company brands, including popular dining outlets.
• Access to Wagestream, a financial toolkit offering salary advances as needed.
• A lively work environment with opportunities for fun, laughter, and making lasting friendships.
• Regular team socials blending work and leisure.
• Additional benefits such as a pension scheme, 28 days of paid holiday, high-street shopping discounts, free employee shares, and a confidential employee helpline for support.

Company Culture

The company values supporting and empowering its employees to be authentic, feel appreciated, and thrive within a friendly and inclusive team devoted to delivering excellent guest experiences.