Team Manager - Food

About the Role

Become a pivotal part of Marks & Spencer as a Team Manager in our Food department. In this frontline leadership position, you will actively engage in reshaping our stores to meet the needs of the next generation of shoppers.

Unlike back-office roles, this position requires you to be directly on the sales floor, driving momentum, enhancing standards, and inspiring your team to provide exceptional style, attentive service, and robust commercial outcomes under pressure.

Key Responsibilities

• Lead a department that consistently performs well financially, looks attractive, and offers exemplary service.
• Motivate and manage a versatile team that feels supported, challenged, and proud of their work.
• Take ownership of standards related to safety, product availability, and overall operational excellence.
• Utilize insight and decisive leadership to achieve strong commercial performance.
• Create a workplace culture where employees feel appreciated, nurtured, and enthusiastic about growing with M&S.

Qualifications and Skills

• Experience successfully managing teams in fast-paced retail or customer service environments.
• Demonstrated commercial acumen, comfortable using data and insights to drive results.
• Capability to coach and develop staff while managing performance with empathy and clarity.
• Ability to handle challenging conversations constructively.
• Resilient and flexible approach with the energy to lead through change.
• Comfortable using digital tools and eager to adopt innovative working methods.
• Exemplary role model for outstanding service, inclusiveness, and company values.