Team Leader

Role Overview

Join Dollarama's management team as a Team Leader, supporting the Store Manager and Assistant to efficiently manage daily store operations in a retail environment.

Key Responsibilities

• Guide and supervise store associates, offering support and leadership.
• Oversee merchandising, shelf stocking, and manage handling of shipments including boxing and unboxing.
• Ensure the delivery of exceptional customer service standards throughout the store.
• Administer managerial duties such as managing breaks, monitoring time and attendance.
• Apply and uphold visual merchandising guidelines consistently.
• Address and resolve customer complaints swiftly and effectively.
• Maintain store safety protocols and cleanliness to company standards.
• Conduct cash handling, and participate in store opening and closing procedures as required.
• Assist in inventory control processes and contribute to employee training efforts.
• Follow up on delegated tasks, assist with recruitment, and support performance management activities.

Candidate Profile

• At least one year of experience in retail environments.
• Between 1 and 2 years in a supervisory capacity.
• A strong desire to advance within the organization.
• Availability across various shifts including days, evenings, and weekends.
• Excellent leadership qualities coupled with effective communication skills.
• Adept at multitasking and managing priorities in a fast-paced, high-volume setting.

Benefits and Workplace Culture

• Engaging and varied work environment.
• Competitive pay and benefit offerings.
• Participation in a company-matched pension scheme.
• Custom training and onboarding programs tailored to new hires.
• Opportunity for career progression inside the company.
• Eligibility for benefits applies to full-time employees, which require maintaining 25 hours or more per week over sixteen consecutive weeks with a one-week allowance below threshold.

Additional Information

Artificial intelligence tools are employed to assist with recruitment evaluations only and do not influence hiring decisions, which are ultimately made by human recruiters.