Team Lead - Retail

About Roots

Founded in 1973, Roots is a Canadian lifestyle brand known for its dedication to quality, authenticity, and community values. Inspired by nature, the company designs enduring and sustainable apparel and leather products that blend comfort with everyday adventure. The workplace culture emphasizes inclusivity, creativity, and teamwork, making every employee a vital part of the brand's story.

Role Overview

The Team Lead connects the leadership group with sales staff by assisting with store operations and motivating the team to surpass targets. Reporting directly to the Store Manager, this position also provides support and coverage in the absence of management. The Team Lead consistently demonstrates exceptional sales and customer service standards to ensure a positive in-store environment for customers and employees alike.

Key Responsibilities

• Embark on cultivating a customer-centric approach to selling, enhancing brand loyalty through comprehensive product knowledge.
• Collaborate with management to implement action plans that boost results and ensure smooth execution of store operations.
• Offer valuable ideas that enhance productivity and improve store functioning.
• Assist with onboarding and training new associates.
• Coach sales associates on customer service principles and provide constructive feedback.
• Help resolve customer service issues effectively.
• Delegate tasks to optimize operational efficiency.
• Communicate employee and team performance feedback to management.
• Ensure team members receive appropriate breaks and meal periods.
• Maintain open communication across the sales floor.
• Adhere to all company policies, procedures, and guidelines.
• Manage opening and closing duties and perform inventory tasks as needed.

Qualifications and Skills

• Minimum 1 year of relevant experience in retail apparel, luxury retail experience is advantageous.
• Demonstrated leadership skills within a sales team and recognized as a peer leader.
• Experience managing point-of-sale systems, daily banking, and timely report submissions.
• Strong organizational and problem-solving abilities.
• Commitment to delivering superior customer experiences.
• Ability to work both collaboratively and independently.
• Availability to work varied weekly shifts, including weekends, evening closings, and holidays.

Why Join Roots?

Joining Roots means becoming part of a lifestyle and culture that values sustainability, fashion, and personal growth. The company encourages career development and celebrates diversity within its team and product offerings. Employees are empowered to 'spread their roots' as part of a connected community passionate about making a positive impact.

Additional Information

Roots values diverse backgrounds and perspectives and encourages applications even from those who may not meet every listed qualification. Applicants will have access to accommodations during recruitment if needed. The recruitment process may involve AI-assisted technology for application review and interview support; however, all hiring decisions are made by Talent and leadership teams. Salary is set competitively based on skills, experience, and fit with the position.