System Administrator
365 Admin Support and Services
Hyderabad, Telangana, India · Full Time
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- Experience
- Any
- Salary
- INR 20,000 – INR 34,000 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Education
- 10th or 12th grade
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
The System Administrator will provide frontline technical support through various communication channels, addressing issues related to hardware, software, and network connectivity. This position entails traveling among three company branches within the city and requires proactive maintenance and troubleshooting of IT infrastructure.
Key Responsibilities
- Deliver first-level technical assistance via phone, email, and chat to resolve employee or customer technical concerns.
- Identify and remedy frequent IT problems connected to hardware, software, and network devices such as desktops, printers, scanners, POS systems, routers, switches, and CCTV equipment.
- Maintain accurate records of technical issues and resolutions using a help desk ticketing platform.
- Escalate unresolved problems to advanced support tiers (Tier 2 or Tier 3) while providing comprehensive information for smoother troubleshooting.
- Support software installation and configuration across desktops, laptops, and mobile devices, adhering to company standards.
- Offer guidance on IT procedures, troubleshooting basics, and best practices to users.
- Track and manage inventory of IT assets including hardware, software, and peripherals.
- Assist in onboarding new users by setting up their accounts, systems, and equipment.
- Adhere to standard operating procedures and maintain professionalism when interacting with users.
- Perform preventive maintenance and daily incident support for IT infrastructure.
- Travel between three branches within the city; possessing a two-wheeler is preferable.
Qualifications and Experience
- Completion of 10th or 12th grade educational level.
Desired Skills
- Ability to troubleshoot desktops, laptops, and routers and resolve issues effectively.
- Understanding of Local Area Network (LAN) and Wide Area Network (WAN) fundamentals.
- Basic knowledge of router and access point setup and troubleshooting (Level 0).
- Experience with mail configuration.
- Competence in installing operating systems such as Windows and Linux.
- Familiarity with retail applications is an added advantage.
- Proficient working knowledge of Microsoft Excel, Word, and PowerPoint.
Additional Information
- Responsible for implementing permanent solutions for desktop, printer, and general LAN or server support difficulties.
- Install, reload, and configure operating system standards for devices.
- Handle installation and troubleshooting of critical applications, including antivirus installation and virus removal.
- Escalate unresolved problems to technical specialists or regional and national team leads.
- Employment is full-time and permanent within the Hardware & Networking engineering department.
Contact Information
Interested candidates may send resumes to kumar@365adminsupport.com or contact Kumar at +91 9848001700 for further details.
Minimum education
Higher Secondary (Class 12)