Support Services Specialist

Job Overview

The Support Services Specialist is responsible for organizing and managing various support functions within the organization to maintain a safe and effective working environment. This role plays a key part in supporting daily operations by overseeing logistics, maintenance, cleaning, transportation, and related services to ensure smooth organizational workflows.

Key Responsibilities

• Manage daily operations of support services including maintenance, cleaning, security, transportation, and hospitality.
• Liaise with vendors and service providers to ensure contractual compliance and uphold service quality standards.
• Develop and track preventive maintenance schedules, ensuring timely completion of tasks.
• Inspect facilities and equipment regularly to identify faults and maintenance needs, then report accordingly.
• Supervise transportation activities, such as vehicle scheduling, tracking, insurance, and upkeep.
• Manage inventory levels of operational supplies and equipment, placing orders as needed.
• Help prepare and monitor budgets related to support services expenses.
• Ensure all facilities adhere to occupational health and safety regulations.
• Generate periodic reports recognizing service quality metrics for management review.
• Participate in drafting and updating policies and procedures related to support operations.
• Address and resolve any service-related complaints or reports promptly and effectively.

Required Qualifications and Skills

• Diploma in Electrical Technology, Mechanical Technology, HVAC, Electronics, or Networking is mandatory.
• Excellent organizational and planning capabilities.
• Ability to perform on-site follow-ups and effectively manage multiple responsibilities simultaneously.
• Strong communication skills for working with vendors and internal teams.
• Sound knowledge of facility management, maintenance processes, and logistics operations.
• Proficiency in computer use and familiarity with facilities or resource management software systems.