- Experience
- 1+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 weeks ago
- Work mode
- In office
- Education
- Higher Diploma in computer science or related discipline
- Resume
- Required to apply
Where you'll work
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Job description
Job Responsibilities
- Deliver first-level support for application users, promptly classifying and responding to reported issues.
- Notify project teams for further action when problems exceed initial support scope.
- Continuously monitor and communicate incident progress to users until resolution.
- Develop and maintain technical operation procedures and relevant documentation.
- Execute project builds and deploy releases across various environments.
- Create and distribute release notes to both users and project teams.
- Assist in configuring demonstration environments for the Business Development Team.
Candidate Requirements
- Possess a Higher Diploma in computer science or a related field.
- At least one year of experience in application support roles.
- Familiarity with Unix/Linux systems, shell scripting, Java, Oracle databases, SQL, as well as middleware technologies such as WebLogic and WebSphere is desirable.
- Experience in project development phases, including User Acceptance Testing (UAT) and deployment, is advantageous.
- Capable of independently diagnosing and resolving problems.
- Demonstrates strong interpersonal skills, a positive service attitude, and professional telephone etiquette.
- Opportunities for on-the-job training will be provided to successful candidates.
Minimum education
Diploma / ITI / Vocational
Skills
Tools & software
How they work
Communication
Problem Solving
Customer Focus
Interpersonal Skills