Support Coordinator

About Caring Arms Australia

Caring Arms Australia is an NDIS-registered organisation servicing the Central Coast and Lake Macquarie areas of NSW. With a locally rooted management team, the company is dedicated to understanding the unique requirements of their community. They prioritize providing personalised, participant-focused support aimed at fostering long-term trust and enhancing independence and quality of life for people with disabilities and their families.

Role Overview

The Support Coordinator role is full-time and primarily hybrid based in Central Coast, NSW, allowing for flexible work-from-home options. The incumbent will support NDIS participants by helping them comprehend their plans, connect with suitable services, and coordinate supports across multiple providers.

Key Responsibilities

• Develop tailored support plans aligned with participant needs.
• Manage and coordinate bookings for various services.
• Monitor participant progress toward their set goals.
• Address and resolve challenges or barriers affecting service delivery.
• Communicate regularly with participants, families, and diverse external stakeholders.
• Maintain thorough and accurate records consistent with NDIS guidelines and organisational policies.
• Advocate for participant needs and provide guidance about available resources.
• Contribute to ongoing enhancements of support coordination processes.

Qualifications and Skills

• Strong interpersonal capabilities to build respectful and collaborative relationships with participants, their families, and service providers.
• Clear and effective communication skills, both written and verbal, suitable for a diverse audience.
• Experience in case management involving planning, service coordination, and progress monitoring for individuals with complex needs.
• Customer service orientation emphasizing empathy, responsiveness, and effective problem-solving.
• Basic proficiency with digital tools, client management systems, and online NDIS platforms.
• Sound understanding of the NDIS scheme, disability services sector, and principles of person-centred practice.
• Ability to independently handle multiple priorities while maintaining accurate documentation in a hybrid working model.
• Relevant certification or diploma in community services, social work, disability support, or a related discipline, or equivalent practical experience.
• Possession of a valid driver's license and readiness to travel across Central Coast and Lake Macquarie as necessary.