Supervisor - Loss Prevention

Overview

St. Regis Hotels & Resorts is seeking a dedicated Loss Prevention Supervisor to oversee safety and security operations at its Ummahat Island 1 location in the Red Sea, Saudi Arabia. This full-time, onsite role involves ensuring the physical integrity and safety of the hotel, supporting guests, and managing emergency response efforts.

Key Responsibilities

• Conduct regular patrols across hotel premises and assist guests with room access.
• Lead emergency drills and perform daily risk inspections to maintain safety standards.
• Carry out investigations, conduct interviews, and audit key control procedures.
• Monitor CCTV footage and alarm systems continuously to detect and prevent security breaches.
• Authorize, document, and control access to secured areas within the hotel.
• Respond promptly to accidents, contact Emergency Medical Services, and provide first aid or CPR as needed.
• Gather and document relevant information thoroughly in reports while maintaining strict confidentiality and only sharing with authorized personnel.
• De-escalate disturbances in accordance with company policies and resolve security threats effectively.
• Manage interruptions and guest complaints with professionalism.
• Escort undesired individuals off hotel property when necessary.
• Ensure adherence to laws regulating alcoholic beverages within the hotel premises.
• Use appropriate coded responses to request assistance when needed.
• Handle necessary paperwork for employees and assist management in employee training, motivation, and coaching.
• Serve as a role model and first contact point for the “Fair Treatment Guarantee and Open Door Policy” process.
• Comply strictly with all company security policies and procedures; promptly report maintenance, safety hazards, accidents, or injuries.
• Maintain uniform and personal appearance professionalism at all times.
• Protect the confidentiality of company information and safeguard company assets.
• Support team members, uphold dignity and respect among coworkers, and collaborate to achieve team objectives.
• Meet the company’s quality assurance standards and expectations consistently.
• Physically handle objects weighing less than 50 pounds independently and assist with heavier items over 75 pounds.
• Stand, sit, or walk for extended periods during shifts and move at speeds necessary to respond to workplace situations, including running.
• Visually inspect tools, equipment, and machinery to identify defects and perform information entry and retrieval using computers or point-of-sale systems.
• Demonstrate fine motor skills and hand-eye coordination to manipulate various objects.
• Navigate confined, narrow, elevated, sloped, uneven, or slippery surfaces, including stairs and ramps.
• Greet and acknowledge all guests per company standards, communicate clearly and professionally in person and via telephone, and respond appropriately to staff concerns.

Requirements and Qualifications

• High school diploma or GED equivalent.
• Minimum of 2 years’ relevant work experience in a related security or loss prevention role.
• At least 1 year of supervisory experience.
• No specific licenses or certifications are required.

Additional Information

St. Regis Hotels & Resorts, part of Marriott International, values diversity and is committed to equal employment opportunities without discrimination based on disability, veteran status, or other legally protected characteristics. Joining St. Regis means being part of a global team where you can perform your best work and grow professionally in a culture that celebrates variety in backgrounds, talents, and experiences.