Supervisor

About SKIMS

SKIMS is a forward-thinking brand specializing in the creation of innovative underwear, loungewear, and shapewear products. Committed to delivering exceptional quality and inclusivity, the company is focused on reinventing everyday essentials for diverse customers.

Role Overview

As a Supervisor, you will play a pivotal role in leading and motivating the sales floor team to achieve daily objectives. Acting as a role model, you will ensure outstanding customer service, foster a collaborative and high-performing work environment, and support operational excellence during each shift. Your leadership will be essential in coaching team members and embodying the company’s core values.

Key Responsibilities

• Provide warm and personalized customer service, setting an example for the team with a customer-first approach.
• When assigned as Sales Floor Captain, manage performance through zone oversight, coaching, and motivation.
• Oversee daily operational tasks such as opening and closing procedures, cash management, and maintaining store cleanliness with a focus on excellence.
• Coach team members in sales techniques, product understanding, and styling to connect features with customer needs.
• Offer constructive feedback to encourage individual development and promote learning agility within the team.
• Assist with onboarding and ongoing training of new team members, reinforcing company standards and policies.
• Maintain comprehensive product knowledge and support the rollout of new arrivals, restocks, and floor merchandising updates.
• Collaborate with store leadership to meet key performance indicators by monitoring sales goals and celebrating successes.
• Work with leadership to manage inventory levels, visual presentation, and product availability throughout the day.
• Communicate openly to foster a positive, inclusive workplace culture and inspire team engagement.
• Handle customer issues promptly and empathetically with full ownership of resolutions.
• Support daily operational plans, zone assignments, and shift summaries in partnership with store managers.

Candidate Requirements

• Prior experience in a supervisory or managerial role within retail, preferably in fashion or related sectors.
• A passion for SKIMS’ brand mission, emphasizing innovation and inclusivity.
• Proven leadership skills with the ability to motivate teams in a fast-paced environment.
• Strong communication and interpersonal abilities.
• A commitment to teamwork and establishing meaningful customer relationships.
• Capability to analyze sales data and feedback to drive business improvements and team performance.
• Exceptional attention to detail for maintaining visual merchandising and operational standards.
• Effective communication skills for setting expectations, delivering feedback, and managing challenges confidently.
• Physically able to stand, move extensively on the sales floor during entire shifts, and assist customers proactively.
• Ability to bend, reach, stretch for products, and regularly lift and carry items weighing up to 40 pounds.
• Availability to work full-time with flexible hours including evenings, weekends, holidays, and overtime as required.
• Candidates must not be interested in influencer roles.

Compensation and Benefits

• Hourly pay rate of $28.00 with performance-based bonuses.
• 401(k) retirement savings plan.
• Generous employee discount programs.
• Paid time off for vacation and personal needs.
• Comprehensive health coverage including medical, dental, vision, and life insurance.
• Access to mental health support services.
• Paid parental leave for new parents.
• Employee referral bonus incentives.

Workplace Culture

SKIMS fosters an inclusive environment where diversity is celebrated and all employees are encouraged to share their unique perspectives. The culture emphasizes collaboration, mutual respect, and a joint dedication to excellence and innovation.