Studio Manager

About VOLVE Studio

VOLVE is a distinguished dance, fitness, wellness, and creative movement studio focusing on Arts, Movement, Community, and Transformation.

Role Overview

We seek a diligent, well-organized, and people-oriented Studio Manager to oversee the daily affairs of our physical studio space.

Key Responsibilities

• Oversee the studio's opening, daily functioning, and closing procedures.
• Ensure the timely and seamless execution of classes, fitness sessions, workshops, special events, and venue rentals.
• Handle inquiries from customers including walk-ins, reservations, attendance tracking, cancellations, and membership support.
• Coordinate various personnel such as instructors, trainers, guest artists, vendors, and housekeeping staff.
• Manage studio scheduling to avoid overlaps or booking conflicts.
• Operate VOLVE's digital administration system for bookings, attendance, customer data, and operational tasks.
• Maintain high standards of cleanliness, aesthetic appeal, and overall studio atmosphere.
• Conduct regular checks of studio spaces, reception areas, equipment, and facilities throughout the day.
• Assist with personal training, workshops, public events, photo/video shoots, and other studio-specific activities.
• Address customer concerns professionally and resolve routine operational challenges autonomously.
• Keep precise records and promptly communicate critical issues to management.
• Arrange for maintenance work, repairs, supply replenishments, and manage external vendors as needed.
• Support walk-in visitor queries, trial customer engagement, and drive conversion efforts.
• Consistently uphold VOLVE's premium customer experience and brand reputation.

Candidate Profile

• Preferred background in studio operations, fitness, wellness, hospitality, event management, retail, or customer service.
• Excellent communication and interpersonal abilities.
• Comfortable utilizing computers, smartphones, and administrative or booking software.
• Exceptional organizational skills with meticulous attention to detail.
• Dependable, punctual, and confident taking charge of studio operations.
• Maintains composure and adopts a problem-solving approach when managing customer or operational difficulties.
• Able to work flexible schedules including evenings and weekends as necessary.
• Reliable commuting capability to VOLVE studio located in Mumbai.
• Experience in dance or fitness sectors is advantageous but not essential.
• Attributes such as ownership, accountability, warmth, and proactive initiative are highly valued alongside formal experience.