Student Relationship Executive - CRM

About the Role

We are seeking a proactive and responsible Student Relationship Executive to enhance the post-admission experience for students at our Bhopal office. This full-time position involves building strong relationships with students, ensuring clear and timely communication, and coordinating course-related needs while resolving any student concerns efficiently.

Key Responsibilities

• Establish and maintain positive, professional relationships with students following their admission.
• Serve as the main communication link between students, faculty members, and internal teams.
• Disseminate timely information about class schedules, changes, announcements, and other educational updates to students.
• Support the smooth conduct of online Zoom classes by facilitating communication between students and faculty.
• Ensure prompt distribution of study materials including PDFs, recordings, tests, and other resources.
• Attend to student queries, complaints, and discrepancies with patience and professionalism.
• Collaborate with academic, content, operations, technical, and faculty teams to address student issues.
• Take full ownership of student concerns from initiation through to resolution, following up as required.
• Identify potential challenges proactively to prevent delays and dissatisfaction.
• Manage multiple batches, students, and tasks concurrently, maintaining accuracy and timely completion.
• Keep comprehensive records of all student communications, requests, feedback, and their resolution status.
• Prioritize delivering excellent post-admission service to enhance overall student satisfaction.

Candidate Profile

• Possess 0 to 3 years of experience in customer service, CRM, student support, BPO, operations, or a similar position; freshers with strong communication skills are encouraged to apply.
• Exhibit excellent verbal and written communication abilities.
• Strong interpersonal skills alongside effective problem-solving, coordination, and follow-up capabilities.
• Highly organized, adept at multitasking and managing time efficiently.
• Demonstrate proactiveness, reliability, adaptability, and attention to detail.
• Exude patience and empathy while managing student concerns and complaints.
• Show a strong sense of responsibility and commitment to handling time-sensitive duties.
• Comfortable working collaboratively with students, faculty, and diverse internal teams.
• Familiarity with CRM software, WhatsApp, email, chat support platforms, Zoom, and spreadsheets is beneficial.
• Experience within EdTech, education, or student services will be an added advantage.

Work Schedule

This role follows working hours from 10 AM to 6 PM, Monday through Saturday, conducted at the office in Bhopal.

Workplace Values

• Ownership
• Reliability
• Proactive Communication
• Attention to Detail
• Empathy
• Timely Execution
• Student-First Mindset

If you thrive in an environment involving interpersonal communications, problem-solving, cross-team coordination, and task ownership until completion, we welcome your application.