Student Mentor

About OffSec

Established in 2006 by the creators of Kali Linux, OffSec, previously known as Offensive Security, stands as a premier provider of ongoing professional development and education in cybersecurity. We specialize in practical, hands-on training tailored to bridge the information security skills gap, enabling organizations to enhance their team's capabilities on critical contemporary cybersecurity topics.

Become part of our diverse global team, spanning over 40 countries. Our staff includes internationally acclaimed authors, speakers, and seasoned IT experts from private and government sectors worldwide.

Role Overview

The Student Mentor at OffSec offers vital guidance and assistance to students through live chats, support emails, and exam grading aligned with their certified expertise. Depending on individual strengths, responsibilities extend to assisting various projects such as course training (onsite, online, or remote), testing vulnerable machines, wiki documentation, network troubleshooting, and software development. Additional duties will be assigned as necessary.

This role is a full-time salaried position with shift work obligations including evenings and weekends, supporting a 24/7 global coverage.

Key Duties and Responsibilities

• Support and collaborate with students via OffSec Community Platform, live chats, and email.
• Conduct live streams or webinars for demonstrating concepts, walkthroughs, and cybersecurity topics.
• Contribute to projects involving curriculum design, course reviews, lab machine testing, and deploying new tools.
• Grade certification exams in accordance with personal qualifications.
• Test, configure, and troubleshoot lab systems and machines.
• Maintain documentation including guidelines, policies, and procedures.
• Ensure timely and satisfactory completion of daily tasks and ongoing student support.
• Review accommodation requests, maintain records, and approve as appropriate.
• Collaborate with cross-functional teams as necessary.
• Work scheduled shifts with flexibility to cover various time zones.
• Undertake international travel for customer visits or training events when required.

Required Qualifications

• OSCP certification mandatory.
• Cybersecurity mindset with creativity and innovative problem-solving skills.
• Proficiency in English reading, writing, and comprehension.
• Minimum 3 years of diverse IT experience, including at least 2 years managing and working with server-side technologies, Linux, and Windows.
• Knowledge of enterprise network configurations.
• Understanding of defense cybersecurity frameworks like SOC, IR, TH, MITRE D3FEND, and NICE is advantageous.
• Strong commitment to enhancing customer experience and engagement by leveraging data.
• Excellent interpersonal, customer service, analytical, and investigative skills.
• Ability to operate independently within fast-paced and deadline-driven environments.
• Team-player mentality adapted to remote working conditions.

Additional Preferred Qualifications

• Prior experience in teaching or mentoring roles.
• Excellent verbal and written communication capabilities.
• In-depth knowledge of networking, virtualization, Windows systems, storage, and backup solutions.
• Experience working remotely and using customer support ticketing systems.
• Strong problem-solving aptitude.

Working Conditions

This full-time remote role requires the ability to work shift 1, from 05:00 to 13:00 GMT, from a home office.