- Experience
- 7+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- Work from home
- Resume
- Required to apply
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Job description
About Cloudbeds
Cloudbeds is revolutionizing hospitality software globally, supporting hotels in over 150 countries with billions in bookings annually. Their unified platform integrates with hundreds of partners to help hoteliers enhance their commercial strategies and operations, all from a fully remote team. The company boasts multiple awards including Best Hotel Management Software and recognition on Deloitte's Technology Fast 500, reflecting continuous innovation since 2012.
Key Responsibilities
- Oversee a targeted portfolio of Cloudbeds’ highest-value and most complex hotel clients in the APAC region, acting as their principal Cloudbeds advisor and point of contact.
- Establish and nurture deep, trustful relationships with senior hotel leadership through regular strategic interactions and on-location visits across Thailand and Oceania.
- Enhance net dollar retention by proactively finding upsell and expansion possibilities and implementing strategies to reduce customer turnover.
- Provide expert, tailored advice leveraging your hospitality knowledge to help clients optimize revenue, operations, and commercial effectiveness.
- Handle intricate customer issues effectively, coordinating with Support, Sales, and Product teams for prompt resolutions.
- Analyze customer metrics and usage patterns to uncover opportunities for greater product utilization and business improvement.
- Collect and synthesize client feedback to guide the enhancement and future development of the Cloudbeds platform.
- Conduct approximately monthly regional site visits with the possibility of quarterly extended travel.
Qualifications and Experience Required
- Minimum seven years of senior operational or commercial experience within the hospitality sector in Oceania, including roles such as Revenue Manager, Director of Revenue, Operations Manager, or General Manager.
- In-depth knowledge of hotel operations and commercial strategies, encompassing revenue management, distribution, pricing, budgeting, and property management systems.
- Strong familiarity with the Oceania hospitality market, understanding regional client expectations, business practices, and the complexity of managing key hotel relationships.
- Exceptional communication skills capable of conveying influence and credibility at all organizational levels.
- Demonstrated ability to manage complex, high-stakes client portfolios with excellent organizational skills, diligent follow-up, and a results-focused approach.
- Capacity to quickly grasp technical platforms and communicate technical concepts into actionable strategic advice for hoteliers.
Preferred Skills
- Experience with hospitality technology platforms or SaaS solutions such as PMS, RMS, channel managers, either from a power user or client-facing technological role.
- Familiarity with Salesforce or similar CRM/account management software.
- Market experience or residency in Phuket or other prominent Thai resort locations.
Additional Information
Applicants must currently be authorized to work in the position’s location without requiring visa sponsorship; Cloudbeds is unable to sponsor work visas at this time.
Company Culture and Benefits
Cloudbeds offers a remote-first work environment, paid parental leave, home office stipends based on country, professional development opportunities through Cloudbeds University, and extensive training programs. The company celebrates diversity and inclusion, providing reasonable accommodations during hiring for candidates with disabilities.
Awards and Recognition
- 2026 HotelTechAwards – Best Hotel Management Software and Overall Top 10
- Most Loved Workplace® Certified 2024
- Deloitte Technology Fast 500 2024