Store Supervisor (Mount Gravatt)

About POP MART

Founded in 2010, POP MART (09992.HK) is a distinguished global leader in the trend culture and entertainment sector, focusing on intellectual property (IP). The company has established a broad platform supporting creative incubation and IP management, helping worldwide artists and designers while delivering innovative products and immersive entertainment to consumers. Its portfolio features popular character IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. POP MART operates over 550 physical stores and more than 2,500 Robo Shops globally, reaching customers in over 90 countries via multiple e-commerce channels.

Role Overview

We are seeking a Store Supervisor (3IC) to join our expanding team in Brisbane, Queensland. This full-time, onsite role offers a competitive base salary of around $64,000 (negotiable based on experience) plus superannuation. It is an excellent opportunity to advance in retail leadership with exposure to team management, store operations, and sales performance.

Key Responsibilities

• Assist the Store Manager and Assistant Store Manager in overseeing daily store operations.
• Lead shifts, ensuring store standards are consistently maintained.
• Manage store opening and closing procedures when required.
• Provide coaching and feedback to team members on the sales floor.
• Support onboarding, training, and ongoing development of staff.
• Promote a positive, dynamic team culture.

Candidate Profile

• Previous experience as a retail Supervisor, Key Holder, or Senior Team Member.
• A strong passion for delivering excellent customer experiences.
• Effective communication and coaching skills.
• Ability to lead in a fast-paced retail environment.
• Highly organized, proactive, and solution-oriented mindset.

Working Hours and Availability

• Permanent full-time position averaging 38 hours per week.
• Flexible availability across all seven days, including weekends, public holidays, and late-night trading.
• Typical rosters include two consecutive days off per week to support work-life balance.
• Flexibility during peak trading seasons, especially November to January, is essential.

Benefits and Perks

• Opportunities for career advancement into Assistant Store Manager and Store Manager roles.
• Engagement with products that customers truly love.
• Weekly introduction of new product launches.
• Supportive and energetic team environment.
• Monthly product incentives following probation.
• Annual access to POP LAND events in Beijing.

Additional Information

Applicants must hold full and permanent Australian working rights. POP MART values equality, committed to a non-discriminatory hiring process regardless of race, gender, age, disability, or any other protected status. The company practices equal pay initiatives and does not request past salary details.