Store Manager

Position Objective

• Meet company goals by delivering exceptional customer service through well-trained retail staff, enabling sales maximization.
• Execute store operating procedures in line with company and brand standards.
• Promote the company’s Loyalty Program to boost customer retention and repeat business.
• Provide regular feedback to Area and Operations Managers regarding staff performance and product issues.

Key Responsibilities

• Guide and brief team members to accomplish daily, weekly, and monthly sales targets.
• Maintain a fashionable, well-groomed appearance and stay informed on product knowledge to minimize stock loss.
• Keep updated on current products, trends, and fashion to better anticipate and fulfill customer needs.
• Manage stockrooms efficiently to reduce inventory shrinkage.
• Ensure strict compliance with brand and company policies and procedures across all staff members.
• Utilize innovative strategies to meet or exceed store sales objectives.
• Maintain optimal stock levels necessary for sales maximization.
• Conduct weekly audits of store administration, resolving any discrepancies found.
• Oversee staff scheduling, manage leave requests, and address employee grievances.
• Uphold visual merchandising standards consistently according to set guidelines.
• Advocate for the Club Apparel Loyalty Program to encourage repeat sales.
• Supervise store operations and communicate employee and product feedback to Area Manager.
• Maintain vigilance and uphold security protocols within the store at all times.
• Stay knowledgeable about the group’s various brands to facilitate suggestive selling.
• Oversee all aspects of store operations from start to finish.
• Be physically able to stand for long periods and handle heavy lifting as required.